DELL Hiring Technical Support Engineer at Chennai - BE/B.TECH Graduates can Apply: Competitive salary - Latest Job Alerts

Sunday, 7 July 2019

DELL Hiring Technical Support Engineer at Chennai - BE/B.TECH Graduates can Apply: Competitive salary

Latest Job Alerts from Dell - 2019

CompanyDell is an American multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs, and supports computers and related products and services. Named after its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 145,000 people in the U.S. and around the world.
Dell sells personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players, and electronics built by other manufacturers. The company is well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its "build-to-order" or "configure to order" approach to manufacturing—delivering individual PCs configured to customer specifications.

Job Designation : Technical Support Engineer (Virtualization, Server)

Job location: Chennai, India

Job IDR64221

Educational Qualification BE/B.Tech 

Job Experience: 1-3 years

Job Responsibilities

  • Provide Technical support to Dell customers and partners via phone, email, or chat.  
  • Support associates, answer questions about installation, operation, customization, performance, and usage of Dell CCC/Wyse products (Thin Clients), SDN Products & Networking.  
  • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues
  • Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment
  • Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources
  • May triage unresolved software issues according to department procedures and answer technical questions, resolve or escalate problems
  • After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers
  • Maintains/builds relationships with other groups that impact the technical aspect for support services (e.g. tool content teams, product group)​​

Required Experience & Skills
  • Should have good knowledge in Virtualization, Server Administration, Cloud concepts & Networking  
  • Microsoft Server OS 2003/2008/2012, SQL Server  
  • VMware - VMWare View (VCA/VCP is a plus), Virtual Machine Management, VM Storage, VM Networking 
  • Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP)
  • Citrix - Citrix XenApp & XenDesktop (CCEA is a plus) 
  • Strong written/verbal communication & interpersonal skills 
  • Night shifts (EST / PST)
  • Strong telephone etiquette skills
  • Knowledge of products, customer service, policies and procedures
  • Problem-solving skills
  • Ability to work in a high-pressure environment
  • BE/BTech with 1 - 3 years Technical Support Experience​

Job FamilyProduct-Services Engineering

SalaryCompetitive salary

Last Date : Not Disclosed by the Recruiter

Hiring Process : Face to Face Interview

Job Reference

Interested Candidates can apply through the given link below. Make sure you check the given reference link before applying.

Job Apply link
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